These Terms of Use ("Terms") govern your access to and use of the RigAI website and the publicly available information and enquiry services operated by RigAI Tech Pvt. Ltd. ("RigAI", "we", "our" or "us").
RigAI provides business-to-business AI software and related technology services. This website exists to describe those products and capabilities and to allow prospective customers and other visitors to contact us or request a demonstration.
By accessing or using the website, you agree to these Terms. If you do not agree, please do not use the website.
1. Website and Services Information
The website describes RigAI's products, capabilities and technology, which may include SynSok, GX, VoiceStack, SOS, PMS integrations, messaging and voice capabilities, and other services we introduce.
Information here is general and does not constitute an offer, quotation, contractual commitment or guarantee that any particular product, feature or integration will be available to you. Commercial, technical, security and service-level commitments are set out only in a separate written agreement or order form between RigAI and a customer.
2. Demo and Contact Requests
Visitors may submit information through our contact, demo or enquiry forms, and agree to provide information that is accurate and not misleading.
We use that information to respond to enquiries, arrange demonstrations and communicate about the products or services requested. Submitting a form does not create a customer, supplier, partnership or other contractual relationship with RigAI.
3. Acceptable Use
You agree to use the website lawfully and responsibly. You must not:
- Attempt to gain unauthorised access to the website or its systems
- Interfere with or disrupt the operation or security of the website
- Introduce malicious code, malware or other harmful material
- Use automated methods to scrape, copy or systematically extract content without permission
- Impersonate another person or organisation
- Submit unlawful, fraudulent, defamatory or otherwise inappropriate information
- Use the website to violate applicable law or the rights of others
We may restrict or suspend access where we reasonably believe the website is being misused or its security is at risk.
4. Intellectual Property
The website and its content — including software, designs, text, graphics, logos, trademarks, product names, videos and documentation — are owned by or licensed to RigAI and protected by intellectual property laws.
You may view and use website content for legitimate internal business and evaluation purposes. You may not reproduce, modify, distribute, publish, sell, license, reverse engineer or commercially exploit it without our prior written permission, except where law expressly permits. Nothing in these Terms transfers ownership of RigAI's intellectual property to you.
5. Customer and Third-Party Content
If you submit information, documents or other content through the website, you confirm that you have the rights and permissions to provide it to RigAI.
The website is not a repository for sensitive customer or guest information. Unless we expressly provide a secure mechanism for a particular purpose, do not submit passwords, payment card information, highly sensitive personal information or confidential guest records through ordinary website forms.
Handling of personal information is described in our Privacy Policy.
6. AI and Product Information
RigAI's products incorporate artificial intelligence, automation, voice processing and related technologies. Information about these capabilities is descriptive and may change as products and underlying technologies evolve.
AI-generated information can be incomplete, inaccurate or inappropriate in particular circumstances. Users should apply appropriate human judgement when evaluating or acting on it. Nothing on the website guarantees that an AI feature will produce a particular result or suit a particular business decision.
7. Third-Party Services and Integrations
Our products may integrate with third-party services, including property management systems, messaging platforms, telephony providers, cloud infrastructure, AI providers and other enterprise technologies. Their availability and operation are outside our control and subject to their own terms. References to third-party products do not constitute an endorsement or a guarantee of continued integration.
8. Meta Platforms and Connected Accounts
RigAI's Services may integrate with products and APIs provided by Meta Platforms, Inc. and its affiliates, including Facebook, Instagram and WhatsApp, where supported and authorised by the relevant business customer.
8.1 Authorisation and Permissions
Customers must have the necessary authority to connect their Facebook Pages, Instagram professional accounts, WhatsApp Business Accounts and other supported Meta assets to the Services.
Where Meta provides an authorisation flow, including Meta OAuth or Embedded Signup, customers must complete that process and grant the permissions required for the requested functionality. Access is limited to the permissions granted and the functionality available through the applicable Meta APIs.
RigAI does not ask customers to provide their personal Facebook, Instagram or WhatsApp account passwords directly to RigAI.
8.2 Permitted Use
Meta-connected functionality may be used to provide authorised business messaging, customer support, guest communications, account management, automation, reporting and related features supported by the Services.
Customers must use these features in accordance with applicable law, the permissions granted, Meta's applicable terms and policies, and any relevant third-party service requirements.
Customers must not use the Services to send unauthorised communications, circumvent platform restrictions, misuse personal information or access Meta assets without permission.
8.3 Connected Accounts and Disconnection
Customers are responsible for ensuring that connected accounts and business assets are authorised for use with the Services.
Customers may disconnect an integration through the available integration settings or other supported disconnection process. Upon disconnection, RigAI will cease the corresponding access and processing, subject to any other valid authorisation, applicable legal obligations or contractual requirements.
Disconnecting an integration may disable associated functionality. Data already received through an integration will be handled in accordance with the RigAI Privacy Policy and applicable platform requirements.
8.4 Third-Party Platform Availability
Facebook, Instagram and WhatsApp are third-party services operated by Meta or its affiliates. Their availability, APIs, permissions, policies and technical requirements may change independently of RigAI.
RigAI does not control Meta's services and cannot guarantee uninterrupted access to them or the continued availability of any particular integration.
Customers remain responsible for complying with the terms applicable to their use of third-party platforms. Nothing in these Terms overrides the terms or policies imposed by Meta or other third-party providers.
8.5 Data and Privacy
Information accessed through Meta integrations is processed in accordance with the RigAI Privacy Policy, the permissions granted, applicable law and the terms and policies governing the relevant platform.
Requests relating to personal information, including applicable requests for access, correction or deletion, will be handled in accordance with the RigAI Privacy Policy and applicable legal requirements.
8.6 Independent Third-Party Services
RigAI is an independent software provider and is not owned, operated or endorsed by Meta Platforms, Inc. unless expressly stated otherwise. References to Facebook, Instagram, WhatsApp or other third-party services identify the services with which RigAI may integrate and do not imply an affiliation, sponsorship or endorsement.
9. Website Availability and Accuracy
We seek to keep the website available and its information reasonably accurate and current. We do not guarantee that the website will always be available or uninterrupted, that content will always be complete or error-free, that particular products or integrations will remain available, or that the website will be free from technical defects. We may modify, suspend or discontinue website content or functionality at any time.
10. Disclaimers
To the maximum extent permitted by law, the website and its content are provided on an "as is" and "as available" basis.
Nothing here constitutes legal, financial, tax, medical, security or other professional advice. Product information is provided for evaluation and should not be treated as a contractual representation unless expressly incorporated into a written agreement signed by RigAI.
11. Limitation of Liability
To the maximum extent permitted by law, RigAI will not be liable for indirect, incidental, special, consequential or punitive losses arising from or relating to your use of, or inability to use, the website or reliance on information presented on it. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
12. Privacy
RigAI's collection and use of personal information is governed by the Privacy Policy. By using the website, you acknowledge that you have had an opportunity to review the Privacy Policy and Cookie Policy.
13. Changes to These Terms
We may update these Terms to reflect changes to the website, our business, technology or legal requirements. The "Last Updated" date above indicates when they were most recently revised. Continued use of the website after an updated version is published constitutes acceptance of the revised Terms to the extent permitted by law.
14. Governing Law
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute will be subject to the jurisdiction of the competent courts in India, unless otherwise required by law or agreed in a separate written customer agreement.
15. Contact
General support: support@rigai.io
Privacy, data protection and compliance: compliance@rigai.io
RigAI Tech Pvt. Ltd., India